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Important Communication Skills and How to Improve Them
Written by Coursera • Updated on
Communication skills in the workplace include a mix of verbal and non-verbal abilities. Learn more about the importance of communication skills and how you can improve yours.
Communication involves conveying and receiving information through a range of verbal and non-verbal means. When you deliver a presentation at work, brainstorm with your coworkers, address a problem with your boss, or confirm details with a client about their project, you use communication skills.They're an essential part of developing positive professional relationships.
While it might seem like communication is mostly talking and listening, there’s more to it than that. Everything from your facial expression to your tone of voice feeds into communication. In this article, we'll go over what communication skills at work look like and discuss ways you can improve your skills to become a more effective communicator.
4 types of communication
Your communication skills will fall under four categories of communication. Let's take a closer look at each area.
1. Written communication
Writing is one of the more traditional aspects of communication. We often write as part of our job, communicating via email and messenger apps like Slack, as well as in more formal documents, like project reports and white papers.
Conveying information clearly, concisely, and with an accurate tone of voice are all important parts of written communication.
2. Verbal communication
Communicating verbally is how many of us share information in the workplace. This can be informal, such as chatting with coworkers about an upcoming deliverable, or more formal, such as meeting with your manager to discuss your performance.
Taking time to actively listen when someone else is talking is also an important part of verbal communication.
3. Non-verbal communication
The messages you communicate to others can also take place non-verbally—through your body language, eye contact, and overall demeanor. You can cultivate strong non-verbal communication by using appropriate facial expressions, nodding, and making good eye contact. Really, verbal communication and body language must be in sync to convey a message clearly.
4. Visual communication
Lastly, visual communication means using images, graphs, charts, and other non-written means to share information. Often, visuals may accompany a piece of writing or stand alone. In either case, it's a good idea to make sure your visuals are clear and strengthen what you're sharing.
Why are communication skills important?
We use our communication skills in a variety of ways in our professional lives: in conversations, emails and written documents, presentations, and visuals like graphics or charts.Communication skills are essential, especially in the workplace, because they can:
Improve your relationships with your manager and coworkers
Build connections with customers
Help you convey your point quickly and clearly
Enhance your professional image
Encourage active listening and open-mindedness
Help advance your career
17 ways to improve your communications skills in the workplace
Communicating effectively in the workplace is a practiced skill. That means, there are steps you can take to strengthen your abilities. We've gathered 17 tips to provide actionable steps you can take to improve all areas of workplace communication.
1. Put away distractions.
Improving your overall communication abilities means being fully present. Put away anything that can distract you, like your phone. It shows others that you’re respectfully listening and helps you respond thoughtfully to the conversation.
2. Be respectful.
Be aware of others' time and space when communicating with them. Thank them for their time, keep presentations to within their set time limits, and deliver written communications, like email, during reasonable hours.
3. Be receptive to feedback.
As you’re working to improve your communication skills, ask your colleagues for feedback about areas you can further develop. Try incorporating their feedback into your next chat, brainstorming session, or video conference.
4. Prioritize interpersonal skills.
Improving interpersonal skills—or your ability to work with others—will feed into the way you communicate with your colleagues, managers, and more. Interpersonal skills have to do with teamwork, collaboration, emotional intelligence, and conflict resolution, and often go hand-in-hand with communicating.
Written and visual communication tips
Writing and imagery share a lot in common in that you're using external mediums to share information with an audience. Use the tips below to help improve both of these communication types.
5. Be concise and specific.
Staying on message is key. Use the acronym BRIEF (background, reason, information, end, follow-up) to help guide your written or visual communication. It's important to keep your message clear and concise so your audience understands your point, and doesn't get lost in unnecessary details.
6. Tailor your message to your audience.
Your communication should change based on your audience, similar to how you personalize an email based on who you're addressing it to. In that way, your writing or visuals should reflect your intended audience. Think about what they need to know and the best way to present the information.
7. Tell a story.
When you can, include stories in your written or visual materials. A story helps keep your audience engaged and makes it easier for people to relate to and grasp the topic.
8. Simplify and stay on message.
Proofread and eliminate anything that strays from your message. One of the best ways to improve communication is to work on creating concise and clear conversations, emails, and presentations that are error-free.
Verbal communication tips
Remember that verbal communication goes beyond just what you say to someone else. Use the tips below to improve your speaking and listening abilities.
9. Prepare what you’re going to say.
If you’re presenting an idea or having a meaningful talk with your supervisor, take some time to prepare what you’ll say. By organizing your thoughts, your conversation should be clearer and lead to a more productive interaction.
10. Get rid of conversation fillers.
To aid in your conversational improvement, work to eliminate fillers like “um,” and “ah.” Start listening for these fillers so you can use them less and convey more confidence when you speak. Often these phrases are used to fill the silence, which is a natural part of conversation, so try to embrace the silence rather than fill it.
11. Record yourself communicating.
If you need to deliver a presentation, practice it in advance and record yourself. Review the recording and look for places to improve, such as catching the conversational fillers we mentioned above or making better eye contact with your audience.
12. Ask questions and summarize the other person's main points.
Part of being an active listener is asking relevant questions and repeating pieces of the conversation to show that you understand a point. Listening makes communication a two-way street, and asking questions is a big part of that.
13. Be ready for different answers.
Listen without judgment. That’s the goal of every conversation, but especially if you hear responses that are unexpected or different than you anticipate. Listen to the person openly, be mindful of your body language, and don’t interrupt.
14. Make sure you understand.
Before ending a conversation, take a moment to ask a few follow-up questions and then recap the conversation. You can finish by repeating what you've heard them say and confirming that you understand the next actionable steps.
Non-verbal communication
Lastly, your body communicates a lot. Use the tips below to become more mindful about your body language and other important aspects of non-verbal communication.
15. Work on your body language.
Body language comes up in a range of scenarios. When you're listening, try to avoid slouching, nod to show you hear the person, and think about your facial expressions. If you're speaking, make eye contact and use natural hand gestures.
16. Be aware of your emotions.
How you're feeling can arise non-verbally. During a conversation, meeting, or presentation, stay present with your emotions and reflect on whether your body language—and even the loudness of your voice—are conveying what you want them to.
17. Use empathy.
Consider the feelings of others as you communicate with them. Part of having a meaningful conversation or developing a meaningful presentation is being aware of others—bein empathetic, in other words. If you try to put yourself in their shoes, you can better understand what they need and communicate more effectively.
Read more: What Are Job Skills and Why Do They Matter?
Next steps
Further enhance your communication skills with Improving Communication Skills, part of the Achieving Personal and Professional Success Specialization from the University of Pennsylvania, or the Dynamic Public Speaking Specialization from the University of Washington.
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Frequently asked questions (FAQ)
One of the most essential workplace skills that a manager looks for when promoting from within is communication. Communication, coupled with problem-solving skills and time management, are the top three qualities hiring managers look for, according to TopResume [2].
Every conversation that you have can serve as practice. You can also ask to take on more communicative roles at work, like offering to lead a meeting or presenting the teams’ findings.
People listen and respond to coworkers or supervisors who have a fair, positive attitude. Try to stay upbeat, smile when you talk, and remove yourself from conversations that put others down.
Written by Coursera • Updated on
This content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.
